I bought something but did not receive it.
Restart the game while connected to the internet; purchases are checked again on start-up. If it is still missing, open Settings in the game and tap Restore Purchases. Still nothing? Email us your order number (Google Play: starts with GPA.; App Store: from your Apple receipt email) and we will sort it out.
How do I get a refund?
Purchases are processed by Google Play or the App Store, so refunds follow their refund policies. On Android, request one from your Google Play order history; on iPhone and iPad, at reportaproblem.apple.com. If you need help, contact us.
Is my progress saved in the cloud?
No. The game has no accounts, and your progress is saved only on your device. Uninstalling the game or clearing its data deletes your progress, and we cannot restore it.
How do I move my progress to a new phone?
There is no cloud save yet, so progress cannot be transferred. Purchases that do not run out, such as the Starter Pack, can be restored on the new device with the same Google account or Apple ID.
How do I change the language?
Open Settings in the game and choose a language. The game supports English, Turkish, German, Spanish, French, Japanese and Arabic.
How can I delete my data?
See our Data Deletion page for the steps.
Contact us
Please include your device model, its Android or iOS version and, for purchase questions, your order number.